How to order You can order products displayed on this website; (1) by telephoning us (01803) 557746 (2) by faxing (01803) 522711 or posting to us a completed copy of the Seafare Products Ltd order form or, (3) on-line via our secure server. If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. If you wish you can print this out so that you have a hard copy of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Prices Our prices are shown on our web site. We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid. All quotations given by the Seller (unless otherwise agreed in writing) are subject to withdrawal and alteration without notice and do not constitute an offer to supply goods. Goods supplied against order via the web site will be charged at the price and the date of despatch. Prices, unless shown in the checkout area of the web site do include value-added tax but do not include the Cost of delivery unless shown. These must be paid by the Buyer, unless stated otherwise. Payment You can pay by Visa or MasterCard credit card, by Delta debit card, by cheque or apply for a Customer Account (See below). To ensure that shopping on-line is secure, your credit/debit details will be encrypted and transmitted over a Secure Socket Layer (SSL) to minimise the possibility of someone being able to read your details as they are sent to us over the Internet. The prices displayed on are web site are in British Pounds Sterling and any orders received will be debited in British Pounds Sterling. In the case of orders received by the Seller from outside the UK, the exact exchange rate will be determined by your credit card supplier at the time the order is processed. Delivery Delivery of the goods will be arranged by ourselves using either our own delivery methods or using an outside contractor. You will be notified of the delivery cost before you submit your credit card details. If your delivery address is outside the UK and you order in any other way other than on-line, please contact us for details of the delivery charge. All goods received from the Sellers via a carrier must be signed for as "unexamined" and shortages and defects must be advised within 3 days of delivery (or collection). The Sellers shall not be responsible for any consequential loss or charge other than of replacing the defective unused goods. Returns We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item to the Seller. We aim to keep the process as simple as possible. You can return your order in its original condition to; Unit 13, The Harbour, Paignton, South Devon, England TQ4 6DU within 30 working days of the date on which you receive it. The Buyer will be responsible for the item or items until they reach the Seller. For the protection of the Seller, the Buyer suggests a secure delivery method is used that requires a signature upon delivery. If the Buyer returns an item to the Seller which is faulty, or that the Buyer did not order or for any other reason which is the fault of the Seller, the Seller will pay you the cost of the return postage. In such circumstances, please telephone or e-mail the Seller in the first instance and we will let you know how you should send the item to us. All refunds will be paid within 30 days of cancellation of order. Security All potentially sensitive information such as your name, address and other critically sensitive information like your credit card details are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Complaints Procedure If in the unlikely event that you have a particular complaint then please click the 'contact us' link above and use our on-line response form. Please use the comments box to indicate any details of your complaint. At Seafare Products Ltd we welcome any feedback so please use the form to inform us of any services you feel we need to improve. We acknowledge all complaints within 5 working days and will provide you with a likely timescale for resolving the dispute. The Buyer will be kept informed of the progress of any disputes. All complaints will be dealt with in the strictest of confidence. At Seafare Products Ltd we believe in providing a complaints procedure which is effective and fair at all times. Privacy Statement The Seller is committed to protecting your privacy. Information that we collect about the Buyer will be used lawfully (in accordance with the Data Protection Act 1998). The Seller collects information about the Buyer for 2 reasons: firstly, to process the Buyer's order and second, to provide the Buyer with the best possible service. The Seller will not e-mail the Buyer in the future unless you have given us your consent. The Seller will give the Buyer the chance to refuse any marketing email from the Seller or from another trader in the future. The type of information we will collect about The Buyer includes: your name address phone number email address credit/debit card details The Seller will never collect sensitive information about the Buyer without the Buyer's explicit consent. The information the Seller holds will be accurate and up to date. The Buyer can check the information that the Seller holds about the Buyer by emailing us. If Buyer finds any inaccuracies the Seller will delete or correct them promptly. The personal information which the Seller holds will be held securely in accordance with the Seller's internal security policy and the law. If the Seller intends to transfer your information outside the EEA (European Economic Area) the Seller will always obtain the Buyer's consent first. The Buyer may use technology to track the patterns of behaviour of visitors to the Seller's site. This can include using a cookie which would be stored on the Buyer's browser. The Buyer can usually modify his/her browser to prevent this happening. The information collected in this way can be used to identify the Buyer browser settings are modified. If the Buyer has any questions/comments about privacy, please email us at info@seafares.net These Conditions and any contract made subject thereto shall be subject to and constructed in accordance with the English Law. Copyright Materials contained within this website are the copyright of Seafare Products Ltd and their suppliers. Permission is granted to electronically copy and print in hard copy, portions of this for the sole purpose of placing an order with Seafare Products Ltd or using this website as a shopping resource. Any other use of materials on this website – including reproduction for purposes other than those above noted, modification, distribution or republication – without prior written permission of Seafare Products Ltd is strictly prohibited. Trademarks All brand names, product names and titles used in this site are the trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holder’s rights. Governing Law and Contract Formation All matter concerning and incidental to any offer or agreement for the purchase and sale from our website shall be construed and governed according to English Law and the English Courts shall have jurisdiction in all such matters.